Dictation error messages reported.

Incident Report for nVoq Public

Postmortem

On January 26 and 27, we experienced delays in the post-processing of dictations. Post-processing includes persisting audio in cloud storage (Amazon S3), logging the dictation transaction information, and decrementing the concurrent dictation count for the user performing the dictation.

As a result, some users received error messages indicating that they had reached their concurrent dictation limit even though they had finished the prior dictations and received the transcribed text.

In version 14.0, we will free-up the concurrent dictation count immediately after dictations complete, allowing the user to start the next dictation immediately. Post-processing will then proceed asynchronously without any direct link to dictation processing.

Posted Jan 28, 2019 - 16:31 MST

Resolved

At this time we are closing this incident. Users who reported error messages have confirmed that dictations are now working. We will continue to monitor the health of the system.

Posted Jan 27, 2019 - 15:42 MST

Update

We have received confirmation from a few users that dictation services are currently functional but we will continue to monitor the situation.

Posted Jan 27, 2019 - 15:11 MST

Monitoring

We have restarted internal services and are closely monitoring the accounts that previously reported errors.

Posted Jan 27, 2019 - 14:04 MST

Investigating

Error messages are being reported for some users when trying to perform dictations. We are currently investigating the issue.

Posted Jan 27, 2019 - 11:27 MST

This incident affected: healthcare.nvoq.com (Healthcare: HTTPS Dictations, Healthcare: Websocket Dictations).