On the evening of August 3, nVoq engineers performed database maintenance on the SayIt platform at healthcare.nvoq.com. After the maintenance was completed at approximately 11:00PM MDT, the login service for the SayIt client did not re-establish a required connection to the database, resulting in a small subset of SayIt client users unable to login to the SayIt client. At 8:00AM MDT on the morning of August 4, the login service database connection was re-established, enabling SayIt client users to login again. The SayIt Administration Console and dictations submitted by the API were not affected by this issue.
We understand that the SayIt client is part of your daily critical workflow and would like to apologize for this service interruption. We have added new checks to our monitoring and alerting infrastructure that will continually test the health of this service to prevent the issue from reoccurring. If you have any questions or issues with your SayIt service, please contact us at firstname.lastname@example.org.